So me and 3 of my friends joined our first hackathon. The challenge was to create an AI-based customer service management platform, so we decided to build an app called Bangtuin, which is an app that helps e-commerce marketplace owners streamline their customer service by managing chats with customers. It features AI-driven tools like FAQ answer generation, conversation summarization, and sentiment analysis. And guess what? This idea snagged us second place! 😁